Enterprise Solutions used – Baan- Infor LN and Mobility solutions for service personnel and local sales Depots

Customer supported and serviced by ITWARE for last 10+ years including annual support, customization & related integration solutions

Projects by ITWARE

  • Development of an Android based integrated hand held mobility solution in tandem with its offshore LN partner to provide automated service order process till invoicing and collections including help desk process which is also being rolled out for local sales Depots in Bahrain
  • Bar code Automation solution for RM & FG receipts

Business Challenges

All AC service orders for spare parts supply and repairs involving labor were entered manually,cash collected with manual receipts and then than the whole data was entered again in back office ERP leading to delays in entry, cash reconciliation and invoice generation. Now all the service staff use their android smart device to enter service orders, raise invoices, collect cash all using the smart device which are then updated back in to Infor ERP LN

Our Solution

In tandem with our ERP partners in India an Android field service application for air conditioning service engineers to book service orders,issue spare parts, book labor costs, print invoices & collect cash receipts including bank deposit has been developed fully integrated with back end ERP. The project is now being rolled out across Depots for local ales team to book their orders in real time which will increaseproductivity of local sales team on the filed as well as reduce the whole processing time for customer delivery & invoicing

Business Benefits

Project successfully gone live in July 2016 and being rolled out to all Service engineers, Additional modules for customer feedback under Development

Technology used

  • Android Application
  • Infor middleware for integration with LN ERP
  • LN AFS scripts

Customer Feedback

We are one of the long-time Infor customers in the Region using Infor Enterprise LN as our Strategic IT solution for more than 2 decades with regular upgrades and add on solutions fully integrated to serve our business requirements and growth. ITWare LLC, Dubai, UAE is one of our reliable vendors who have been working very closely with us for close to a decade and supporting us where needed with right resources and inputs to our in-house IT team . We do look forward to our continuing relationship with ITWare as a strategic IT partner in the long run and value their inputs while moving ahead with our upcoming project initiatives to meet our business requirements.

Request a Quote!