Enterprise Solutions used – Baan- Infor LN, Infor WMS, Infor ION

Customer supported and services by ITWARE for last 15 years including annual support, customization and
related integration solutions

Projects by ITWARE

  • Development of an integrated hand held mobility solution in tandem with Pan Emirates IT team for
    creating a new shopping experience
  • Route planning solution for warehouse within ERP & integration of Infor LN with Infor WMS & MS RMS (POS)
  • Upgrade of Baan IV to Infor LN FP 7

Business Challenges

When customer migrated from Baan IV to LN, they also wanted to provide a new shopping experience to their customers by providing a hand held mobile IOS based solution to their salesmen where they can see the inventory in real time book orders via virtual shopping cart for large furniture items after seeing the color, look and feel & once they confirm all items in shopping carts the same needs to be transferred to Infor LN as a sales order for further processing

Our Solution

While the Customer’s IT team came up with the front end IOS mobile development concept using PHP and web services we designed the middleware and the LN integration back end as well as related real time inventory integration and master data parameter controls for pricing, discounts and availability of stock

Business Benefits

The solution is running today across Sharjah and Barsha show rooms and the sales resources have all the data needed in real time with a user-friendly screen with a robust integration which makes the customer happy and decide on product selectin faster and avid long queues
as his sales orders are ready once he confirms the shopping cart

Technology used

  • IOS native, PHP
  • Infor LN Tools AFS
  • Web Services

Customer Feedback

We have been using Infor ERP (Various versions) for the last 15+ years or so for our Operations during which time we have grown from few shops to become one of the major Consumer Goods Retailer across GCC. Infor has remained steadfast with us as our preferred ERP solution all along with stable support and excellent services from ITWare who have been part of our technology progress with value add solutions like Retail and Hand held automation and have worked very closely as a team rather than just as a support and service provider.

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